Complaints & Returns

It's very simple








Money Back

14 Day Money Back Guarantee - Your purchases are safe. We want You to be fully satisfied with every model purchased 3d online store www.ArtGraphic3D.com

If you're not satisfied, You may Cancel Your purchase - If the file has not been downloaded, You can withdraw from the purchase without giving a reason within 14 days from the date of dispatch URL link to download the file. The store will refund the full purchase price for the file along with shipping costs within 14 calendar days.

If you receive a file that does not comply with the contract, you can file a complaint. If it is not possible to deliver the correct product, you have the right to withdraw from the contract. After withdrawing from the contract, the store will refund the payment along with shipping costs within 14 calendar days.



Return

Time to withdraw from the contract: 14 days - You can cancel Your purchase within 14 days.

Return cost - free.

Digital Products have restrictions on withdrawal from the contract. Due to the type of Digital Products delivered, which are not saved on a tangible medium, the customer is not able to withdraw from the contract before the expiry of the 14-day withdrawal period if the file has been downloaded. You can cancel Your purchase within 14 days if the file has not been downloaded.



Complaint

Complaint: 2 years - You have 2 years to complain about the Digital Product. The Seller is liable for a defective Digital Product for a period of 2 years from its release. You have full support after purchasing this 3D model on ArtGraphic3D.com.

If you receive a file that does not comply with the contract, you can file a complaint. The store undertakes to consider the complaint within 14 days.

If You receive a file that is inconsistent with the contract, we will make every effort to ensure that You receive the correct product free of charge that complies with the contract. A purchased file that turns out to be damaged will be replaced with a new, undamaged file. If after purchasing the product You are not able to download it, or if it is not possible to repair the damaged file or replace it with a new one, You have the right to withdraw from the contract.

If the store accepts the complaint, You have the right to withdraw from the contract. After withdrawing from the contract, the Store will refund the payment along with shipping costs within 14 calendar days.

You received a file that does not comply with the contract, please contact the store. Find out more.
Log in to your account My account > My merchandise returns.

1. Log in to Your account My account

2. Next. If you are already in your account, click Order history and details


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3. Select Product, click the Order Number (example;XXXXXXXXX) or button "Details" of Your order "Order of Reference"


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4. If You want to return one or more products, please check the appropriate boxes (checkbox - blue No. 1)

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5. Find the (Search below ). MERCHANDISE RETURN - blue No. 2.

If You want, please provide an explanation of the return. Describe the damage to the file or what defects it has. Click the button below when finished. Make an RMA slip - blue No. 3.
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More information returns.

1. Click My account > My merchandise returns.


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2. Click "Return" number #000001 to view the status of Your refund.


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and see more about the status of your return.

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Or Simpler

Contact us for a return or complaint. Send an email or use the Contact tab.