FAQ

What is www.ArtGraphic3D.com ?

         ArtGraphic3D is a Company that creates advanced 3D and 2D computer graphics for professional graphic studios or individuals. ArtGraphic3D Studio has been creating Professional High Poly and Low Poly 3D models since 2007. On the ArtGraphic3D website You can buy 3D models online, 3D stock images, textures. We can also create 3D models for You, we can also modify the ordered 3D models for You.
ArtGraphic3D store contains thousands of professional 3D models ready to use in Your professional 3d projects - visualization, architectural visualization, VR & AR, video games, newspapers, technical & technology magazines, holograms, 3D printing, web developers, video production or animation, movies, special effects etc;. 3D Models are created with great precision to detail. Improve the quality of Your work. 3D models for professionals and beginners. See more About us.

         Extensive library of professional 3d models for architectural visualization – 3D models houses, buildings, bridges or farm buildings – shed, silos and more. Trees and plants - flowers, grass for the visualization garden and patio or terraces. High quality 3D models for interior visualization. Electronic equipment and furniture 3d models for room visualization. Some Models of furniture sofas, chairs or beds have modeled threads. 3D Models to visualize the interior of kitchens - small and large household appliances 3d models.
You will find industrial 3d models - machinery, food equipment, tools. gas tanks, pressure tanks, fuel tanks and pipes, industrial electric motors and other industria parts. And high quality astronomical telescope 3d models or space 3d models. You will also find 3d model people characters 3d models, fantasy characters and more.
You will find vehicle 3d models - cars, truck, heavy equipment, trains and other professional 3d Models. Some vehicle models have modeled welds.
3D Models low polygon ideal for video games - real-time application, mobile 3d games, mods - simulators, interactive applications, augmented reality, VR & AR. 3D Model Diagrams; information presented in a graphical structural members, construction and principles of operation of equipment machine. These are not all the professional 3d models we have on our website, check them all at https://artgraphic3d.com.





Our many years of experience have allowed us to create this knowledge base for You



ORDERING

How to ordered 3d models?

Place orders in just a few steps.

1. Add the selected 3D model to the cart by clicking the "Add to cart" button.

2. Then click the "Proceed to checkout" or "Check out" button.

3. In the "SHOPPING-CART SUMMARY" tab, click the "Proceed to checkout" button.

4. Here you have several options to choose from.

 a. If you don't have an account, create a free account. Fill in the details. Follow the displayed instructions.

 b. If you have an account, log in. Follow the displayed instructions.

 c. Select shopping without registration. Fill in the details. Follow the displayed instructions.

5. Pay for the purchased 3D models.

6. After paying for the order, a link to download the purchased 3D models will be sent.

7. Enjoy successful shopping.

Place orders in a few step.

Shopping without registration.

It is possible. It is very easy.

You can also order 3D models without registration.

1. Add the selected 3D model to the cart by clicking the "Add to cart" button.

2. Then click the "Proceed to checkout" or "Check out" button.

3. In the "SHOPPING-CART SUMMARY" tab, click the "Proceed to checkout" button.

4. Choose shopping without registration. Fill in the details. Follow the displayed instructions. The truth is simple.

Do I have to register to order the 3d models?

NO. You can also order 3D models without registration. You can also order files by e-mail. For this purpose, such information should be sent to the e-mail address of the store.

How to pay for the order?

A message summarizing your order will be sent to the email address provided when creating your account. The payment method will be included in this message.

Check out a selection of available Payment Methods for your order here.

How quickly will I get ordered file?

Depends on the selected payment method. Sending files is possible after the payment is credited.

How much time do I have to pay for an order?

After placing the Order by the Customer, the Store waits for the Transfer for 3 Days.

Can I check the status of My order?

YES. To do this, You need to log in to Your account and select the Product ordered.

To view the status of your order, log into your account and click "Order history and details" and click number "Order reference" or click green button "Details".

Can I get an invoice for the purchased 3D Product?

YES. The customer receives an invoice for the purchased file, which is then sent electronically (pdf) to the e-mail address You provided when creating an account.

I want to order 3D Models for the Company B2B?

YES. It is possible to order 3D Models for companies B2B.

For this purpose, please provide Your Company Data.
It is possible to order 3D Models for the school?

YES. It is possible to order 3D models for the school.

Please note that the License Terms do NOT permit the sharing of Purchased Products between the Tutor or Teacher and the Students. Purchased Products (3D Models) may NOT be shared on Student Private Computers. In this case, each Student should separately Order a Product License.

The Teacher may save the Product on their own computer or school computers provided that the Product must be secured so that it cannot be downloaded, used or made available by third parties.

Before placing an order, please read the terms of the License Agreement.

In the case of ordering a large number of Licenses for the Product, it is possible to negotiate the price. Please contact us for order details.

Are group orders possible?

NO. Each person in the group must place an individual Product License order.

Before placing an order, please read the terms of the License Agreement.

In the case of ordering a large number of Licenses for the Product, it is possible to negotiate the price. Please contact us for order details.

I want to order more 3D Models?

YES. It is possible to order more 3D models. You can create your own collection of 3D Models. To do this, create an account or log in to your account, add selected 3d models to the basket. Or contact us, send an email with links to selected 3d models.

In the case of ordering a large number of Product Licenses, it is possible to negotiate the price. Please contact us for order details.

Are there promotions or discounts available?

YES. Discounts are given individually. In the case of ordering a large number of Product Licenses or long-term cooperation, it is possible to negotiate the price. Please contact us for order details.

Can I see the 3D model before purchasing?

YES. It is possible.

Please contact us for this order. We will definitely help You. Send us an email or use the Contact form.

I have a problem with an Ordered Product.

Contact us and describe Your problem in detail.

We will definitely help You.

Use the Merchandise Return or use the Contact us.

Is it possible to Modify an Order?

The ability to modify an order depends on the status of the order. Contact us.

Is it possible to Cancel an Order?

The ability to cancel an order depends on the status of the order. Contact us.

Are the Products added to the basket reserved for Me?

NO. Products added to the cart are not reserved.

 

 

PRODUCTS

I have a question about a Product (Model 3D)?

If you have a question about a product or specification, please contact us. Send us an email or use the Contact form.

No found a 3D model?

In our store we have thousands of professionally made 3d models. Contact us and we will try to find the best 3d model for you.

How to find a product?

Use the 3d model search. The search is located at the top between the store's logo and the basket. Enter the name of the product and click "Magnifying glass" or press "Enter" on the keyboard. You can also Contact us about this. We will search our database of 3D models.

Which 3D model to choose?

If you need advice on choosing a 3d model, specify what it is to be used for and enter the budget. Contact us, we will help and advise you on choosing the best 3d model for your project.

I found an error in the description.

If you have found an error in the product description or specification, you can report it to us via email (Contact us). Thank you ArtGraphic3D Studio.

 

 

COMPLAINTS & RETURNS

Complaint

You have 2 years to complain about the Digital Product. The Seller is liable for a defective Digital Product for a period of 2 years from its release. Find out more Complaints and Returns.

Return

This product has restrictions on withdrawal from the contract. Time to withdraw from the contract: 14 days - You can cancel your purchase within 14 days if the file has not been downloaded. Find out more Complaints and Returns.

I have received a different Product or 3D Model from the one I ordered.

In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.

Log in to Your account and use Merchandise Return or use the Contact us.

My purchased 3D Model differs from the Product in the store.

In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.

Log in to Your account and use Merchandise Return or use the Contact us.

Can the purchased File be returned?

Digital Products has restrictions on withdrawal from the contract. Time to withdraw from the contract: 14 days - You can cancel your purchase within 14 days if the file has not been downloaded. Once the file has been downloaded, refunds for purchased files are not possible. If you want, you can file a complaint.

Find out more Merchandise Return or use the Contact us.

The Purchased File does NOT work. What should I do?

Everything will be okay.

Report by the seller or contact Your support team.

In this case, we will repair the damaged file. If the repair is not possible, we will refund the full purchase price.

Log in to Your account and use Merchandise Return or use the Contact us.

Can You turn My money for the broken file?

YES. But first, You'll get a NEW repaired file (file works - refund money is NOT available). If the repair is not possible, the Store will return to the Consumer all payments made by him for the purchased Product within 14 days from the date of receipt of the declaration of withdrawal from the contract.

Log in to Your account and use Merchandise Return or use the Contact us.

How do I Cancel Orders for Files (Before Your Payment )?

After the order by the Customer, Shop waiting for transfer (see how much days You have to make the payment) after this time Your order will be canceled-removed (Sale and purchase agreement is NOT concluded).

Or faster. Send a message about canceling the order.

Log in to Your account and use Merchandise Return or use the Contact us.

I want to Cancel the Order. How do I get Cash Back (After Your Payment )?

In order to withdraw from the order, the Buyer must submit a declaration of withdrawal from the contract. Within 14 days from the date of receipt of the declaration of withdrawal from the contract, the Store will return to the Consumer all payments made by him. The store reimburses the payment using the same payment method that was used by the Consumer.

For more information, please read the Terms of Service or go to our support team.

Log in to Your account and use Merchandise Return or use the Contact us.

 

 

MY ACCOUNT

Can I Change My Data?

Yes. To do this, login to Your account and edit Your address details.

Log in to Your account My account.

How to Delete a User Account?

Yes, You can delete Your account. Send a message delete the account to store e-mail address. Or log into Your account and delete data.

Log in to Your account My account.

I forgot My password.

To remind the password to your account, please enter the email address you provided when setting up your account and we will send a new password.

In order to remind the password to your account, enter the e-mail address provided when creating the account to which a new password will be sent. Go to the login panel click on the link "Forgot your password?" enter the email address that was provided during account registration, click the green button "Retrieve Password". Done. A new password will be sent to your e-mail address.

How to change My password?

To change the password to Your account, please log in and go to the tab My account > My personal information fill in the fields "Current Password" and "New Password" and "Confirmation" and click the button "Save".

I'm having trouble logging in.

If you can't log in to your account, try resetting your password. In order to reset the password to your account, enter the email address provided when creating the account to which a new password will be sent.

Go to the login panel click on the link "Forgot your password?" enter the email address that was provided during account registration, click the green button "Retrieve Password". Done. A new password will be sent to your e-mail address.

If the problem persists, please Contact us.

Can I check My order history?

Yes. Log in to your account and click "Order history and details".

You can check the status of your order. Click number "Order reference" or Click Green Button "Details".

 

 

PAYMENT

What are the available payment methods?

PayPal is a secure payment system on the Internet. For online shoppers PayPal is a convenient, fast transfer of funds.

Check the current Payment Methods.

Is it possible to pay by card?

It is possible to pay by card in PayPal.

For more information, go to Your PayPal account.

What is the Delivery Cost?

Free Shipping 3D Models.

What are the available payment currencies?

USD

EURO

GBP

PLN

How to change currency?

Currency can be changed at the top right. Select your currency by clicking on "Currency:" You have a choice USD, EURO, GBP and PLN.

How to change the currency of the order?

You can change the order currency.

- the option to change the currency is on the top right. Select your currency by clicking on "Currency:" You can choose between USD, EURO, GBP and PLN.

- or in the next step of placing an order "Order Summary".

- after receiving an email with a summary of the order, currency change is not possible. If you want to pay for your order in a currency other than the one previously selected, please contact us.

 

 

FILE & DOWNLOAD

Are these real physical objects?

These are NOT real physical objects.

Products presented in the store www.artgraphic3d.com - it is a Digital Product of an electronic version saved in appropriate file formats. The Product may contain files of three-dimensional 3D Models, Scenes that contain 3D Models, 2D Textures, Materials, Images, Renders, Movies, Animations. The Products presented in the Online Store www.ArtGraphic3D.com are NON Physical Items, NON Physical Objects.

What is the way to pick up the purchased file?

Purchased file is sent via email to the address provided during registration in the online store www.ArtGraphic3D.com

How can I download 3D Models file?

Link to the purchased file will receive an e-mail address You provided when creating an account.

How to download a free 3D Models

This website was created to Buy 3D Models for Your use.

Check if there are free 3D Models available on this website.

Can be stored in the store ordered the files?

NO. In the store does not have the ability to store files ordered.

Is to open File / 3D Models needed a program?

YES. To open the file You need a program for editing three-dimensional graphics, which has scripts / plugingi to import the appropriate file format.

The files are compressed and sent in ZIP format.

Or check here How to open a 3D file? or

Or check here Best 3D modeling software?.

What are the file formats?

File formats are available in the product description. In order to select the file format please click in the checkbox and select the appropriate file format.

Or check here Available File Formats or

Or check here How to open a 3D file?.

Is it possible to ship the purchased Products by traditional post/courier?

NO. It is not possible to ship Products (digital content) on a tangible medium. Shipping is only electronically email.

 

 

DISCOUNTS

Do You have any discounts (rebates) are available?

Yes. Order a large number of 3D Models. Discounts are granted individually.

For more details see here 3D Modeling For Your Project

Go to Collections.

 

 

CREATE 3D MODELS

I have Not found a 3D Model on this site.

If You have not found an interesting 3D Model, please contact us. For more details see here 3D Modeling For Your Project

Or simpler

Send an email. Graphic artist will contact You directly to discuss the details.

Do You create 3D Models files to special order.

YES. For more details see here 3D Modeling For Your Project

Can I supply My own graphic material?

YES. You can provide Your graphic materials, references, provided that You have them copyrighted or have licenses to use them.

Does the author can modify the 3D Model just for Me?

YES. To do this, send a message with the number id of the 3D Model and type of modification.

I want to Order more 3D Models?

YES. It is possible to order more Models. If You want, You can create Your own collection of selected 3d Models.

Find out more here.

Discounts are granted individually. If You want more information about the Models, please contact us. We're here to help You.

 

 

QUESTIONS ABOUT LICENSE

Where can I find the License terms?
What is a Royalty Free License?

Royalty Free License - This means that after purchasing a License (product - 3d models, textures) NO future fees are required.

The Royalty Free License is a license that allows you to use the purchased 3d models (3D product) without having to pay royalties, i.e. no future fees are required. This License allows you to reuse 3d models in your designs or your commercial projects.

Purchased 3d models with this License may not be sold, shared, given, assigned to another person, you will learn more after reading the Royalty Free License rules.

Remember Royalty Free License is NOT the same as Free License or Free.

Before ordering, please read the terms of this License Agreement.

Find out more What is Royalty Free License.

Are future fees required after purchasing a License?

No. Royalty Free License - This means that NO future fees are required after purchasing the License.

Can the ordered 3D Models be sold?

NOT. You can NOT sell and / or share the ordered 3D Models (Products).

Before ordering, please read the terms of this License Agreement.

Can 3D Models be used in Commercial Projects?

YES. Subject to certain limitations, see the License Agreement for more information.

How many Times can a 3D Model be Used?

As Many Times as You Like.

How Long Can I Use the 3D Model?

As long as You want.

Can I use 3D Models in the Games?

YES. Subject to certain limitations, see the License Agreement for more information.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can You Use the Product in Software?

YES. Subject to certain limitations, see the License Agreement for more information.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can I Save a Copy of the Purchased File/Products?

YES. You can save the purchased Products, for example, on the HDD / CD / DVD / USB flash drive.

These files may NOT be accessed by third parties.

Can I customize Products for My needs?

YES. It is possible to modify the purchased Products (3D Models, Textures) on Your own.

You can edit 3d models and adapt them to your project. You can add more details or remove unnecessary details or parts.

He remembers. Regardless of the extent to which the 3D models are modified by you, the modified 3D models cannot be treated as your 3D models. This License Agreement does NOT allow the sale of modified 3D models in whole and/or in part.

If You want more information, please contact us or read the license of the selected 3D model. We're here to help You.

Can I Sell Renders made of Purchased Products?

NOT. You may NOT share and / or sell Renders made of the purchased Products in the so-called photo or stock banks, online digital media stock images or photography, video markets, template markets or other media exchanges (online digital media stock).

Before placing an order, please read the terms of the license agreement for the selected 3D model.

Is the 3D Models can be Used in Other Projects?

YES and NO. Other projects is a very broad concept, so please read the terms of this License Agreement before placing an order.

Can I use 3D Models in open games or open virtual worlds?

There are some license restrictions. You can use 3D models if the "Open World" does NOT allow sharing, extracting, downloading, importing, exporting or otherwise separating Products (3D models). These types of applications and software must be in a proprietary format. License restrictions also apply to open software, open source, open applications and other applications and software.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can I get exclusive rights to the files 3D Models?

YES. You can buy all copyrights for the 3D Models.

For this purpose, contact the author of the 3D Model.

If You want more information, please contact us. We're here to help You.

Can I Use and Share the purchased Products in the Company?

YES. It is possible to use the purchased Products to create a Work within the Company.

In this case, all employees may use one License only within the Company. The product must be properly stored in such a way that it cannot be downloaded, used or made available by third parties not employed in the company.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

.
Can I Share the 3D Model/Product with Students?

NO. This License Agreement does NOT allow the Products to be made available to the Student.

The Product / 3D Models may NOT be shared on Student Private Computers.

In such a case, each Student should separately Order a Product License.

The Teacher may save the Product on their Own Computer or Computers Belonging to the School, the product must be secured so that it cannot be used by third parties. The Teacher Undertakes to Properly store the purchased Product in a way that Prevents their Downloading, Use or Sharing by third parties.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can I use the Products for 3D Printing?

Yes. It is possible to use purchased Products to print physical objects. Subject to certain license restrictions. You are allowed to create 10 physical objects. The sale of printed physical items is NOT permitted. Printing objects on a mass scale is NOT allowed.


Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can 3D Models be used to create Molds and Injection Molding Molds?

Yes. It is possible to use purchased 3D Models to create Molds and Injection Molding Molds.

A maximum of 1 Mold or 1 Injection Molding Mold is allowed. A maximum of 10 Physical Objects made from a Mold or Injection Molding Mold are permitted. Molds and Injection Molding Molds may NOT be sold. Molds and Injection Molding Molds cannot be created on a mass scale. You may NOT sell physical objects made from Molds and Injection Molding Molds. You cannot create physical objects made from Molds and Injection Molding Molds on a mass scale.


Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can the 3D Models be used to create CNC objects?

Yes. It is possible to use purchased 3D Models to create CNC objects.

Subject to certain license restrictions. A maximum of 10 Physical Objects are allowed. You may NOT sell Physical Objects created using CNC. Physical Objects created using CNC cannot be created on a mass scale.


Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can I use Product preview images?

The use of Product preview images in your projects is ONLY AFTER PURCHASING A PRODUCT LICENSE.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

Can I place Group Order?

NO. Each person in the group must place an individual Product License order.

Before placing an order, please read the terms of the license agreement for the selected 3D model.

In the case of ordering a large number of Licenses for the Product, it is possible to negotiate the price. Please contact us for order details.

Is it possible to negotiate the terms of the License Agreement?

YES. Please contact us for this purpose. Contact Us.

 

 

Warranty

Does the product come with a Warranty?

YES. Digital Products have a 2-year warranty.

The customer may submit a complaint to the e-mail address of the store or in writing to the address of the Seller. The store undertakes to consider the complaint within 14 days.

 

 

Can I Use The Images Showing The Product Preview In My Projects?

NO. It is NOT possible to use the Images showing the Product Preview, Renderings, images downloaded from this artgraphic3d.com site in Your commercial or non-commercial projects.

The use of Product preview images in your projects is ONLY AFTER PURCHASING A PRODUCT LICENSE.

Please read the terms of the License Agreement and Terms of Servicet.

You have a question. Contact Us.

Can I Use Images From This Site On My Website?

NO. It is NOT possible to use images from this artgraphic3d.com website.

The use of Product preview images in your projects is ONLY AFTER PURCHASING A PRODUCT LICENSE.

If You want to add images from this artgraphic3d.com site to Your site. Contact Us.

 

 

Company Data

What are the details of the ArtGraphic3D Studio Company?

ArtGraphic3D Studio Company
Marcin Wodzyński
Krzysztofa Kamila Baczyńskiego 18/73
85-822 Bydgoszcz
Poland European Union
VAT-UE PL 9532472750




SUPPORT




Support
If You have not found the answer to Your question. Write to us and you will surely get an answer.

Contact us. We will help You.










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