FAQ

Place orders in a few step.

NO. You can also order files by e-mail. For this purpose, such information should be sent to the e-mail address of the store.

A message summarizing your order will be sent to the email address provided when creating your account. The payment method will be included in this message.

Check out a selection of available Payment Methods for your order here.

Depends on the selected payment method. Sending files is possible after the payment is credited.

After placing the Order by the Customer, the Store waits for the Transfer for 3 Days.

YES. To do this, You need to log in to Your account and select the Product ordered.

To view the status of your order, log into your account and click "Order history and details" and click number "Order reference" or click green button "Details".

YES. The customer receives an invoice for the purchased file, which is then sent electronically (pdf) to the e-mail address You provided when creating an account.

YES. It is possible to order 3D Models for companies B2B.

YES. It is possible to order 3D models for the school.

Please note that the License Terms do NOT permit the sharing of Purchased Products between the Tutor or Teacher and the Students. Purchased Products (3D Models) may NOT be shared on Student Private Computers. In this case, each Student should separately Order a Product License.

The Teacher may save the Product on their own computer or school computers provided that the Product must be secured so that it cannot be downloaded, used or made available by third parties.

Before placing an order, please read the terms of the License Agreement.

In the case of ordering a large number of Licenses for the Product, it is possible to negotiate the price. Please contact us for order details.

NO. Each person in the group must place an individual Product License order.

Before placing an order, please read the terms of the License Agreement.

In the case of ordering a large number of Licenses for the Product, it is possible to negotiate the price. Please contact us for order details.

YES. It is possible to order more 3D models. You can create your own collection of 3D Models. To do this, create an account or log in to your account, add selected 3d models to the basket. Or contact us, send an email with links to selected 3d models.

In the case of ordering a large number of Product Licenses, it is possible to negotiate the price. Please contact us for order details.

YES. Discounts are given individually. In the case of ordering a large number of Product Licenses or long-term cooperation, it is possible to negotiate the price. Please contact us for order details.

YES. It is possible.

Please contact us for this order. We will definitely help You. Send us an email or use the Contact form.

Contact us and describe Your problem in detail.

We will definitely help You.

Use the Merchandise Return or use the Contact us.

The ability to modify an order depends on the status of the order. Contact us.

The ability to cancel an order depends on the status of the order. Contact us.

NO. Products added to the cart are not reserved.

If you have a question about a product or specification, please contact us. Send us an email or use the Contact form.

In our store we have thousands of professionally made 3d models. Contact us and we will try to find the best 3d model for you.

Use the 3d model search. The search is located at the top between the store's logo and the basket. Enter the name of the product and click "Magnifying glass" or press "Enter" on the keyboard. You can also Contact us about this. We will search our database of 3D models.

If you need advice on choosing a 3d model, specify what it is to be used for and enter the budget. Contact us , we will help and advise you on choosing the best 3d model for your project.

If you have found an error in the product description or specification, you can report it to us via email (Contact us). Thank you ArtGraphic3D Studio.

To learn more please visit this page Complaints & Returns.

Or find out more in the Terms of Service in point VII. The right to withdraw from the contract and VIII. Complaints about the Products.

In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.

Log in to Your account and use Merchandise Return or use the Contact us.

In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.

Log in to Your account and use Merchandise Return or use the Contact us.

YES. The customer has the right to cancel the order. After downloading the file refund is NOT available.

Log in to Your account and use Merchandise Return or use the Contact us.

Everything will be okay.

Report by the seller or contact Your support team.

In this case, we will repair the damaged file. If the repair is not possible, we will refund the full purchase price.

Log in to Your account and use Merchandise Return or use the Contact us.

YES. But first, You'll get a NEW repaired file (file works - refund money is NOT available). If the repair is not possible, the Store will return to the Consumer all payments made by him for the purchased Product within 14 days from the date of receipt of the declaration of withdrawal from the contract.

Log in to Your account and use Merchandise Return or use the Contact us.

After the order by the Customer, Shop waiting for transfer (see how much days You have to make the payment) after this time Your order will be canceled-removed (Sale and purchase agreement is NOT concluded).

Or faster. Send a message about canceling the order.

Log in to Your account and use Merchandise Return or use the Contact us.

In order to withdraw from the order, the Buyer must submit a declaration of withdrawal from the contract. Within 14 days from the date of receipt of the declaration of withdrawal from the contract, the Store will return to the Consumer all payments made by him. The store reimburses the payment using the same payment method that was used by the Consumer.

For more information, please read the Terms of Service or go to our support team.

Log in to Your account and use Merchandise Return or use the Contact us.

Yes. To do this, login to Your account and edit Your address details.

Log in to Your account My account.

Yes, You can delete Your account. Send a message delete the account to store e-mail address. Or log into Your account and delete data.

Log in to Your account My account.

To remind the password to your account, please enter the email address you provided when setting up your account and we will send a new password.

In order to remind the password to your account, enter the e-mail address provided when creating the account to which a new password will be sent. Go to the login panel click on the link "Forgot your password?" enter the email address that was provided during account registration, click the green button "Retrieve Password". Done. A new password will be sent to your e-mail address.

To change the password to Your account, please log in and go to the tab My account > My personal information fill in the fields "Current Password" and "New Password" and "Confirmation" and click the button "Save".

If you can't log in to your account, try resetting your password. In order to reset the password to your account, enter the email address provided when creating the account to which a new password will be sent.

Go to the login panel click on the link "Forgot your password?" enter the email address that was provided during account registration, click the green button "Retrieve Password". Done. A new password will be sent to your e-mail address.

If the problem persists, please Contact us.

Yes. Log in to your account and click "Order history and details".

You can check the status of your order. Click number "Order reference" or Click Green Button "Details".

PayPal is a secure payment system on the Internet. For online shoppers PayPal is a convenient, fast transfer of funds.

Check the current Payment Methods.

It is possible to pay by card in PayPal.

For more information, go to Your PayPal account.

Free Shipping 3D Models.

USD

EURO

GBP

PLN

Currency can be changed at the top right. Select your currency by clicking on "Currency:" You have a choice USD, EURO, GBP and PLN.

You can change the order currency.

- the option to change the currency is on the top right. Select your currency by clicking on "Currency:" You can choose between USD, EURO, GBP and PLN.

- or in the next step of placing an order "Order Summary".

- after receiving an email with a summary of the order, currency change is not possible. If you want to pay for your order in a currency other than the one previously selected, please contact us.

These are NOT real physical objects.

Products presented in the store www.artgraphic3d.com - it is a Digital Product of an electronic version saved in appropriate file formats. The Product may contain files of three-dimensional 3D Models, Scenes that contain 3D Models, 2D Textures, Materials, Images, Renders, Movies, Animations. The Products presented in the Online Store www.ArtGraphic3D.com are NON Physical Items, NON Physical Objects.

Purchased file is sent via email to the address provided during registration in the online store ArtGraphic3D.com

Link to the purchased file will receive an e-mail address You provided when creating an account.

This website was created to Buy 3D Models for Your use.

Check if there are free 3D Models available on this website.

NO. In the store does not have the ability to store files ordered.

YES. To open the file You need a program for editing three-dimensional graphics, which has scripts / plugingi to import the appropriate file format.

The files are compressed and sent in ZIP format.

Or check here How to open a 3D file? or

Or check here Best 3D modeling software?.

File formats are available in the product description. In order to select the file format please click in the checkbox and select the appropriate file format.

Or check here Available File Formats or

Or check here How to open a 3D file?.

NO. It is not possible to ship Products (digital content) on a tangible medium. Shipping is only electronically email.

Yes. Order a large number of 3D Models. Discounts are granted individually.

For more details see here 3D Modeling For Your Project

If You have not found an interesting 3D Model, please contact us. For more details see here 3D Modeling For Your Project

Or simpler

Send an email. Graphic artist will contact You directly to discuss the details.

YES. For more details see here 3D Modeling For Your Project

YES. You can provide Your graphic materials, references, provided that You have them copyrighted or have licenses to use them.

YES. To do this, send a message with the number id of the 3D Model and type of modification.

YES. It is possible to order more Models. If You want, You can create Your own collection of selected 3d Models.

Find out more here.

Discounts are granted individually. If You want more information about the Models, please contact us. We're here to help You.

Look here License Agreement.

Royalty Free License - This means that after purchasing a License (product - 3d models, textures) NO future fees are required.

The Royalty Free License is a license that allows you to use the purchased 3d models (3D product) without having to pay royalties, i.e. no future fees are required. This License allows you to reuse 3d models in your designs or your commercial projects.

Purchased 3d models with this License may not be sold, shared, given, assigned to another person, you will learn more after reading the Royalty Free License rules.

Remember Royalty Free License is NOT the same as Free License or Free.

Before ordering, please read the terms of this License Agreement.

Find out more What is Royalty Free License.

No. Royalty Free License - This means that NO future fees are required after purchasing the License.

Before ordering, please read the terms of this License Agreement.

NOT. You can NOT sell and / or share the ordered 3D Models (Products).

Before ordering, please read the terms of this License Agreement.

YES. Subject to certain limitations, see the License Agreement for more information.

Before ordering, please read the terms of this License Agreement.

As Many Times as You Like.

Before ordering, please read the terms of this License Agreement.

As long as You want.

Before ordering, please read the terms of this License Agreement.

YES. Subject to certain limitations, see the License Agreement for more information.

Before ordering, please read the terms of this License Agreement.

YES. Subject to certain limitations, see the License Agreement for more information.

Before ordering, please read the terms of this License Agreement.

YES. You can save the purchased Products, for example, on the HDD / CD / DVD / USB flash drive.

These files may NOT be accessed by third parties.

Before ordering, please read the terms of this License Agreement.

YES. It is possible to modify the purchased Products (3D Models, Textures) on Your own.

You can edit 3d models and adapt them to your project. You can add more details or remove unnecessary details or parts.

For example; You have added your modeled 3d part, 3d scene or other your 3d models to the purchased 3D Model (Product). Such a modified 3d model (Product) cannot be sold, shared, etc.

Before ordering, please read the terms of this License Agreement.

If You want more information, please contact us. We're here to help You.

NOT. You may NOT share and / or sell Renders made of the purchased Products in the so-called photo or stock banks, online digital media stock images or photography, video markets, template markets or other media exchanges (online digital media stock).

Before ordering, please read the terms of this License Agreement.

Before ordering, please read the terms of this License Agreement.

YES. You can buy all copyrights for the 3D Models.

For this purpose, contact the author of the 3D Model.

If You want more information, please contact us. We're here to help You.

YES. It is possible to use the purchased Products to create a Work within the Company.

Before ordering, please read the terms of this License Agreement.

NO. This License Agreement does NOT allow the Products to be made available to the Student.

The Product / 3D Models may NOT be shared on Student Private Computers.

In such a case, each Student should separately Order a Product License.

The Teacher may save the Product on their Own Computer or Computers Belonging to the School, the product must be secured so that it cannot be used by third parties. The Teacher Undertakes to Properly store the purchased Product in a way that Prevents their Downloading, Use or Sharing by third parties.

Before ordering, please read the terms of this License Agreement.

Yes. It is possible to use purchased Products for Printing physical objects only for personal use.

Before ordering, please read the terms of this License Agreement.

Is it possible to use Products for commercial 3D printing?. Please contact us for this purpose.

Yes. It is possible to use the purchased Products for CNC or Injection Molding. Physical objects created for personal use only.

Before ordering, please read the terms of this License Agreement.

Is it possible to use Products for commercial CNC or Injection Molding?. Please contact us for this purpose.

The use of Product preview images in your projects is possible after purchasing a Product License.

Before ordering, please read the terms of this License Agreement.

NO. Each person in the group must place an individual Product License order.

Before placing an order, please read the terms of the License Agreement.

In the case of ordering a large number of Licenses for the Product, it is possible to negotiate the price. Please contact us for order details.

YES. Please contact us for this purpose. Contact Us.

YES. The products have a one-year warranty.

The customer may submit a complaint to the e-mail address of the store or in writing to the address of the Seller. The store undertakes to consider the complaint within 14 days. Especially when the purchased file turns out to be damaged. The purchased file that turns out to be damaged will be replaced with a new, undamaged file. If it is not possible to repair the damaged Product or replace it with a new one, the complaint will be recognized and the money will be refunded within 14 calendar days from the moment the Customer is informed about the complaint being resolved in his favor.

NO. It is NOT possible to use the Images showing the Product Preview, Renderings, images downloaded from this artgraphic3d.com site in Your commercial or non-commercial projects.

The use of Product preview images is possible after purchasing a Product License.

Please read the terms of the License Agreement and Terms of Servicet.

You have a question. Contact Us.

NO. It is NOT possible to use images from this artgraphic3d.com website.

Please read the terms of the License Agreement and Terms of Servicet.

If You want to add images from this artgraphic3d.com site to Your site. Contact Us.

The use of Product preview images is possible after purchasing a Product License.

ArtGraphic3D Studio Company
Marcin Wodzyński
Krzysztofa Kamila Baczyńskiego 18/73
85-822 Bydgoszcz
Poland European Union
VAT-UE PL 9532472750