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FAQ
What is www.ArtGraphic3D.com ?
ArtGraphic3D is a Company that creates Advanced Computer Graphics 3D & 2D for Professional Graphic Design Studios or for Individuals. ArtGraphic3D Studio has been creating Professional High Poly and Low Poly 3D Models since 2007.
This ArtGraphic3D site an online store through which You can Buy 3D Models, textures and 3d stock images.
Store contains thousands of professional 3D Models ready to use in Your professional 3d projects - architectural visualization , newspapers, technical & technology magazines, web developers, video production or animation, etc;. 3D Models are created with great precision to detail. The 3d Models are selected, only those of the highest quality. 3D Models for professionals and beginners. See more About us.
Extensive library of virtual Models for architectural visualization – 3d Models houses, buildings, bridges or farm buildings – shed, silos and more.
Trees and plants - flowers, grass for the visualization garden.
3D Models for interior visualization. Electronic equipment and furniture 3d models for room visualization. Some Models of furniture sofas, chairs or beds have modeled threads. 3D Models to visualize the interior of kitchens - small and large household appliances 3d models.
You will find industrial 3d models - machinery, food equipment, tools. gas tanks, pressure tanks, fuel tanks and pipes, industrial electric motors and other industria parts. And high quality astronomical telescope 3d models or space 3d Models. You will also find 3d model people characters 3d models , fantasy characters and more.
You will find Vehicle 3d models - cars, truck, heavy equipment, trains and other professional 3d Models. Some vehicle Models have modeled welds.
3D Models low polygon ideal for video games - real-time application, mobile 3d games, mods - simulators, interactive applications, augmented reality, VR & AR.
3D Model Infographics - Diagram ; information presented in a graphical structural members, construction and principles of operation of equipment machine.
Contents
Our many years of experience have allowed us to create this knowledge base for You
Place orders in a few step.
NO. You can also order files by e-mail. For this purpose, such information should be sent to the e-mail address of the store.
Depends on the selected payment method. Sending files is possible after the payment is credited. This process may take several days.
YES. To do this, You need to log in to Your account and select the Product ordered.
YES. The customer receives an invoice for the purchased file, which is then sent electronically (pdf) to the e-mail address You provided when creating an account.
YES. It is possible to order 3D Models for companies.
For this purpose, please provide Your Company Data.YES. It is possible.
Please contact us for this order. We will definitely help You. Send us an email or use the Contact form.
Contact us and describe Your problem in detail.
We will definitely help You.
Use the Merchandise Return or use the Contact us.
To learn more please visit this page Complaints & Returns.
Or find out more in the Terms of Service in point VII. The right to withdraw from the contract and VIII. Complaints about the Products.
In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.
Log in to Your account and use Merchandise Return or use the Contact us.
In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.
Log in to Your account and use Merchandise Return or use the Contact us.
YES. The customer has the right to cancel the order. After downloading the file refund is NOT available.
Log in to Your account and use Merchandise Return or use the Contact us.
Everything will be okay.
Report by the seller or contact Your support team.
In this case, we will repair the damaged file. If the repair is not possible, we will refund the full purchase price.
Log in to Your account and use Merchandise Return or use the Contact us.
YES. But first, You'll get a NEW repaired file (file works - refund money is NOT available). If the repair is not possible, the Store will return to the Consumer all payments made by him for the purchased Product within 14 days from the date of receipt of the declaration of withdrawal from the contract.
Log in to Your account and use Merchandise Return or use the Contact us.
After the order by the Customer, Shop waiting for transfer (see how much days You have to make the payment) after this time Your order will be canceled-removed (Sale and purchase agreement is NOT concluded).
Or faster. Send a message about canceling the order.
Log in to Your account and use Merchandise Return or use the Contact us.
In order to withdraw from the order, the Buyer must submit a declaration of withdrawal from the contract. Within 14 days from the date of receipt of the declaration of withdrawal from the contract, the Store will return to the Consumer all payments made by him. The store reimburses the payment using the same payment method that was used by the Consumer.
For more information, please read the Terms of Service or go to our support team.
Log in to Your account and use Merchandise Return or use the Contact us.
Yes. To do this, login to Your account and edit Your address details.
Log in to Your account My account.
Yes, You can delete Your account. Send a message delete the account to store e-mail address. Or log into Your account and delete data.
Log in to Your account My account.
To remind the password to Your account, please enter the email address You provided when setting up Your account and we will send a new password.
To change the password to Your account, please log in and go to the tab My account > My personal information fill in the fields "Current Password" and "New Password" and "Confirmation" and click the button "Save".
PayPal is a secure payment system on the Internet. For online shoppers PayPal is a convenient, fast transfer of funds.
Check the current Payment Methods.
It is possible to pay by card in PayPal.
For more information, go to Your PayPal account.
These are NOT real physical objects.
Products presented in the store www.artgraphic3d.com - it is a Digital Product of an electronic version saved in appropriate file formats. The Product may contain files of three-dimensional 3D Models, Scenes that contain 3D Models, 2D Textures, Materials, Images, Renders, Movies, Animations. The Products presented in the Online Store www.ArtGraphic3D.com are NON Physical Items, NON Physical Objects.
Purchased file is sent via email to the address provided during registration in the online store ArtGraphic3D.com
Link to the purchased file will receive an e-mail address You provided when creating an account.
This website was created to Buy 3D Models for Your use.
Check if there are free 3D Models available on this website.
NO. In the store does not have the ability to store files ordered.
YES. To open the file You need a program for editing three-dimensional graphics, which has scripts / plugingi to import the appropriate file format.
The files are compressed and sent in ZIP format.
Or check here How to open a 3D file? or
Or check here Best 3D modeling software?.
File formats are available in the product description. In order to select the file format please click in the checkbox and select the appropriate file format.
Or check here Available File Formats or
Or check here How to open a 3D file?.
Yes. Order a large number of 3D Models. Discounts are granted individually.
For more details see here 3D Modeling For Your Project
Go to Collections.
If You have not found an interesting 3D Model, please contact us. For more details see here 3D Modeling For Your Project
Or simpler
Send an email. Graphic artist will contact You directly to discuss the details.
YES. For more details see here 3D Modeling For Your Project
YES. You can provide Your graphic materials, references, provided that You have them copyrighted or have licenses to use them.
YES. To do this, send a message with the number id of the 3D Model and type of modification.
YES. It is possible to order more Models. If You want, You can create Your own collection of selected 3d Models.
Discounts are granted individually. If You want more information about the Models, please contact us. We're here to help You.
Royalty Free License - This means that after purchasing a License (product - 3d models, textures) NO future fees are required.
The Royalty Free License is a license that allows you to use the purchased 3d models (3D product) without having to pay royalties, i.e. no future fees are required. This License allows you to reuse 3d models in your designs or your commercial projects.
Purchased 3d models with this License may not be sold, shared, given, assigned to another person, you will learn more after reading the Royalty Free License rules.
Remember Royalty Free License is NOT the same as Free License or Free.
Before ordering, please read the terms of this License Agreement.
Find out more What is Royalty Free License.
No. Royalty Free License - This means that NO future fees are required after purchasing the License.
Before ordering, please read the terms of this License Agreement.
NOT. You can NOT sell and / or share the ordered 3D Models (Products).
Before ordering, please read the terms of this License Agreement.
YES. Subject to certain limitations, see the License Agreement for more information.
Before ordering, please read the terms of this License Agreement.
As Many Times as You Like.
Before ordering, please read the terms of this License Agreement.
As long as You want.
Before ordering, please read the terms of this License Agreement.
YES. Subject to certain limitations, see the License Agreement for more information.
Before ordering, please read the terms of this License Agreement.
YES. Subject to certain limitations, see the License Agreement for more information.
Before ordering, please read the terms of this License Agreement.
YES. You can save the purchased Products, for example, on the HDD / CD / DVD / USB flash drive.
These files may NOT be accessed by third parties.
Before ordering, please read the terms of this License Agreement.
NO. It is not possible to ship Products (digital content) on a tangible medium. Shipping is only electronically email.
YES. It is possible to modify the purchased Products (3D Models, Textures) on Your own.
Before ordering, please read the terms of this License Agreement.
If You want more information, please contact us. We're here to help You.
Before ordering, please read the terms of this License Agreement.
YES. You can buy all copyrights for the 3D Models.
For this purpose, contact the author of the 3D Model.
If You want more information, please contact us. We're here to help You.
YES. It is possible to use the purchased Products to create a Work within the Company.
In this case, all employees may use one License only within the Company. The product must be properly stored in such a way that it cannot be downloaded, used or made available by third parties not employed in the company. Please read the terms of this License before placing Your order.Before ordering, please read the terms of this License Agreement.
NO. This License Agreement does NOT allow the Products to be made available to the Student.
The Product / 3D Models may NOT be shared on Student Private Computers.
In such a case, each Student should separately Order a Product License.
The Teacher may save the Product on their Own Computer or Computers Belonging to the School, the product must be secured so that it cannot be used by third parties. The Teacher Undertakes to Properly store the purchased Product in a way that Prevents their Downloading, Use or Sharing by third parties.
Before ordering, please read the terms of this License Agreement.
NOT. You may NOT share and / or sell Renders made of the purchased Products in the so-called photo or stock banks, online digital media stock images or photography, video markets, template markets or other media exchanges (online digital media stock).
Before ordering, please read the terms of this License Agreement.
Yes. It is possible to use purchased Products for Printing physical objects only for personal use.
Before ordering, please read the terms of this License Agreement.
Yes. It is possible to use the purchased Products for CNC or Injection Molding. Physical objects created for personal use only.
Before ordering, please read the terms of this License Agreement.
The use of Product preview images in your projects is possible after purchasing a Product License.
Before ordering, please read the terms of this License Agreement.
YES. The products have a one-year warranty.
The customer may submit a complaint to the e-mail address of the store or in writing to the address of the Seller. The store undertakes to consider the complaint within 14 days. Especially when the purchased file turns out to be damaged. The purchased file that turns out to be damaged will be replaced with a new, undamaged file. If it is not possible to repair the damaged Product or replace it with a new one, the complaint will be recognized and the money will be refunded within 14 calendar days from the moment the Customer is informed about the complaint being resolved in his favor.
NO. It is NOT possible to use the Images showing the Product Preview, Renderings, images downloaded from this artgraphic3d.com site in Your commercial or non-commercial projects.
The use of Product preview images is possible after purchasing a Product License.
Please read the terms of the License Agreement and Terms of Servicet.
You have a question. Contact Us.
NO. It is NOT possible to use images from this artgraphic3d.com website.
Please read the terms of the License Agreement and Terms of Servicet.
If You want to add images from this artgraphic3d.com site to Your site. Contact Us.
The use of Product preview images is possible after purchasing a Product License.
Contact us. We will help You.