FAQ

What is www.ArtGraphic3D.com ?

         ArtGraphic3D is a Company that creates Computer Graphics 3D & 2D for Professional Graphic Design Studios or for Individuals. ArtGraphic3D Studio has been creating Professional High Poly and Low Poly 3D Models since 2007.
This ArtGraphic3D site an online store through which You can buy 3D models, textures and 3d stock images.
Store contains thousands of professional 3D models ready to use in Your professional 3d projects - architectural visualization , newspapers, technical & technology magazines, web developers, video production or animation, etc;. 3D Models are created with great precision to detail. The 3d models are selected, only those of the highest quality. 3D Models for professionals and beginners.

         Extensive library of virtual models for architectural visualization – 3d models houses, buildings, bridges or farm buildings – shed, silos and more.
Trees and plants - flowers, grass for the visualization garden.

3D Models for interior visualization. Electronic equipment and furniture 3d models for room visualization. Some models of furniture sofas, chairs or beds have modeled threads. 3D Models to visualize the interior of kitchens - small and large household appliances.

You will find industrial 3d models - machinery, food equipment, tools. gas tanks, pressure tanks, fuel tanks and pipes, industrial electric motors and other industria parts. And high quality astronomical telescope or space 3d models. You will also find 3d model people characters , fantasy characters and more.

You will find Vehicle 3d models - cars, truck, heavy equipment, trains and other professional 3d models. Some vehicle models have modeled welds.
3D Models low polygon ideal for video game developers - real-time application, mobile 3d games, mods - simulators, VR & AR.

3D Model Infographics - Diagram ; information presented in a graphical structural members, construction and principles of operation of equipment machine.

 

 

ORDERING

How to ordered?
Place orders in a few step.
Do I have to register to order the files?
NO. Files can also be ordered by e-mail. For this You should send this information to the email address store.
How quickly will I get ordered file?
Depends on the selected payment method.
Can I check the status of My order?
YES. To do this, You need to log in to Your account and select the product ordered
Can I get an invoice for the purchased product?
YES. The customer receives an invoice for the purchased file, which is then sent electronically to the e-mail address You provided when creating an account.
I want to order models for the Company?

YES. It is possible to order models for companies.

For this purpose, please provide Your Company Data.
Can I see the download of the model before purchase?

YES it is possible.

Please contact us for this order. We will definitely help You.
I have a problem with an ordered product.

Contact us and describe Yur problem in detail.

We will definitely help You. Contact us.

 

 

COMPLAINTS & RETURNS

I have received a different product or 3d model from the one I ordered.
In this case, we will refund the full purchase amount.
My purchased 3d model differs from the product in the store.
In this case, we will refund the full purchase amount.
Can the purchased File be returned?
YES.  The customer has the right to cancel the order. After downloading the file refund is NOT available.
The file does NOT work. What should I do?

Everything will be okay.

Report by the seller or contact Your support team.

In this case, we will repair the damaged file if possible.

Can You turn My money for the broken file?
YES. But first, You'll get a NEW working file. (file works - refund money is NOT available). For more information, please read the rules or go to our support team.
How do I cancel orders for Files?

After the order by the Customer, Shop waiting for transfer 7 days after this time Your order will be canceled-removed. (Sale and purchase agreement is NOT concluded)

Or faster. Send a message about canceling the order.

I want to cancel the order. How do I get cash back?
Cashback send a bank transfer to an account specified by the customer.

 

 

MY ACCOUNT

Can I change my data?
Yes. To do this, login to Your account and edit Your address details.
How to delete a user account?
Yes, You can delete Your account. Send a message delete the account to store e-mail address. Or log into Your account and delete data.
Forgot Your password or change the password?
To remind the password to Your account, please enter the email address You provided when setting up Your account and we will send a new password. To change the password to Your account, please log in and go to the tab My account> My personal information and New Password and click the "Save"

 

 

PAYMENT

What are the available payment methods?
Traditional Bank Transfer or PayPal.
Is it possible to pay by card?

It is possible to pay by card in PayPal.

For more information, go to Your PayPal account.

 

 

FILE & DOWNLOAD

Are these real physical objects?
These are NOT real physical objects. These are three-dimensional models. 3D Models used for animation, design visualization, presentation - newspapers, magazine, advertising, high resolution film, technical demonstrations, etc.
What is the way to pick up the purchased file?
Purchased file is sent via email to the address provided during registration in the online store ArtGraphic3D
How can I download 3d models file?
Link to the purchased file will receive an e-mail address You provided when creating an account.
How to download a free 3d models
This website was created to buy 3d models for Your use. There are no free 3d models available on this site yet.
Can be stored in the store ordered the files?
NO. In the store does not have the ability to store files ordered.
Is to open File / 3D models needed a program?
YES. To open the file You need a program for editing three-dimensional graphics, which has scripts / plugingi to import the appropriate file format.
What are the file formats?
File formats are available in the product description. In order to select the file format please click in the checkbox and select the appropriate file format.

Or check here Available File Formats

 

 

DISCOUNTS

Do You have any discounts (rebates) are available?
Yes. Order a large number of 3d models. Go to Collections.

 

 

CREATE MODELS

I have Not found a 3d model on this site.

If You have not found an interesting 3d model, please contact us. For more details see here 3D Modeling For Your Project

Or simpler

Send an email. Graphic artist will contact You directly to discuss the details.

Do You create 3D models files to special order.
YES. For more details see here 3D Modeling For Your Project
Can I supply My own graphic material?
YES. You can provide Your graphic materials, references, provided that You have them copyrighted or have licenses to use them.
Does the author can modify the model just for Me?
YES. To do this, send a message with the number id of the model and type of modification.
I want to order more models?

YES. It is possible to order more models. If You want, You can create Your own collection of selected 3d models.

Find out more here.

If You want more information about the models, please contact us. We're here to help You.

 

 

QUESTIONS ABOUT LICENSE

Can the ordered 3d models be sold?

You NO sell the models You ordered.

Before ordering, please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

Is 3D models can be used in commercial projects?
Before ordering, please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

How many times can I use the 3D model in commercial or non-commercial (private) projects?
Before ordering, please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

Can I use 3d models/ textures in the game 3d, in a commercial or non-commercial (private) projects?
Please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

Can I save a copy of the purchased file on the media CD / DVD / USB flash drive?

These files may NOT be accessed by third parties. Only You or Your Company.

Before ordering, please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

Is it possible to save files / 3d models on a data carrier - DVD, HDD, etc.. and send traditional mail / courier?
NO. Shipping is only electronically email.
Can I customize 3D models, 2D textures for My needs?
YES. Before ordering, please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

Is the 3d models can be used in other projects?
YES. Before ordering, please read the terms of this License and Regulations.

If You want more information, please contact us. We're here to help You.

Can I get exclusive rights to the files 3d models?

YES. You can buy all copyrights.

For this purpose, contact the author of the model.

If You want more information, please contact us. We're here to help You.

 

 

COPYRIGHT

Can I use the renderings downloaded from this artgraphic3d.com site in My projects?

NO. It is NOT possible to use the renderings/img downloaded from this artgraphic3d.com site in Your commercial or non-commercial projects.

Please read the terms of the License and Regulations.

These renderers/img are only a preview of what the presented 3d model looks like.

You have a question. Contact us.

Can I use images from this artgraphic3d.com site on My website or other website?

NO. It is NOT possible to use images from this artgraphic3d.com website.

If You want to add images from this artgraphic3d.com site to Your site or other site. Contact Us.




SUPPORT




Support
If You have not found the answer to Your question. Write to us and you will surely get an answer.

Contact us. We will help You.