FAQ

What is www.ArtGraphic3D.com ?

         ArtGraphic3D is a Company that creates Advanced Computer Graphics 3D & 2D for Professional Graphic Design Studios or for Individuals. ArtGraphic3D Studio has been creating Professional High Poly and Low Poly 3D Models since 2007.
This ArtGraphic3D site an online store through which You can Buy 3D Models, textures and 3d stock images.
Store contains thousands of professional 3D Models ready to use in Your professional 3d projects - architectural visualization , newspapers, technical & technology magazines, web developers, video production or animation, etc;. 3D Models are created with great precision to detail. The 3d Models are selected, only those of the highest quality. 3D Models for professionals and beginners. See more About us.

         Extensive library of virtual Models for architectural visualization – 3d Models houses, buildings, bridges or farm buildings – shed, silos and more.
Trees and plants - flowers, grass for the visualization garden.

3D Models for interior visualization. Electronic equipment and furniture 3d Models for room visualization. Some Models of furniture sofas, chairs or beds have modeled threads. 3D Models to visualize the interior of kitchens - small and large household appliances 3d Models.

You will find industrial 3d Models - machinery, food equipment, tools. gas tanks, pressure tanks, fuel tanks and pipes, industrial electric motors and other industria parts. And high quality astronomical telescope 3d Models or space 3d Models. You will also find 3d model people characters 3d Models , fantasy characters and more.

You will find Vehicle 3d Models - cars, truck, heavy equipment, trains and other professional 3d Models. Some vehicle Models have modeled welds.
3D Models low polygon ideal for video games - real-time application, mobile 3d games, mods - simulators, interactive applications, augmented reality, VR & AR.

3D Model Infographics - Diagram ; information presented in a graphical structural members, construction and principles of operation of equipment machine.

Our many years of experience have allowed us to create this knowledge base for You

 

 

ORDERING

How to ordered?

Place orders in a few step.

Do I have to register to order the files?

NO. You can also order files by e-mail. For this purpose, such information should be sent to the e-mail address of the store.

How quickly will I get ordered file?

Depends on the selected payment method. Sending files is possible after the payment is credited. This process may take several days.

Can I check the status of My order?

YES. To do this, You need to log in to Your account and select the Product ordered.

Can I get an invoice for the purchased Product?

YES. The customer receives an invoice for the purchased file, which is then sent electronically (pdf) to the e-mail address You provided when creating an account.

I want to order Models for the Company?

YES. It is possible to order 3D Models for companies.

For this purpose, please provide Your Company Data.
Can I see the download of the 3D Model before purchase?

YES. It is possible.

Please contact us for this order. We will definitely help You. Send us an email or use the Contact form.

I have a problem with an Ordered Product.

Contact us and describe Your problem in detail.

We will definitely help You.

Use the Merchandise Return or use the Contact us.

 

 

COMPLAINTS & RETURNS

Complaints & Returns

To learn more please visit this page Complaints & Returns.

Or find out more in the Terms of Service in point VII. The right to withdraw from the contract and VIII. Complaints about the Products.

I have received a different Product or 3D Model from the one I ordered.

In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.

Log in to Your account and use Merchandise Return or use the Contact us.

My purchased 3D Model differs from the Product in the store.

In such a case, we will do our best to fix the problem. Don't worry, we'll help. For this purpose, Contact us and we will help.

Log in to Your account and use Merchandise Return or use the Contact us.

Can the purchased File be returned?

YES. The customer has the right to cancel the order. After downloading the file refund is NOT available.

Log in to Your account and use Merchandise Return or use the Contact us.

The Purchased File does NOT work. What should I do?

Everything will be okay.

Report by the seller or contact Your support team.

In this case, we will repair the damaged file. If the repair is not possible, we will refund the full purchase price.

Log in to Your account and use Merchandise Return or use the Contact us.

Can You turn My money for the broken file?

YES. But first, You'll get a NEW repaired file (file works - refund money is NOT available). If the repair is not possible, the Store will return to the Consumer all payments made by him for the purchased Product within 14 days from the date of receipt of the declaration of withdrawal from the contract.

Log in to Your account and use Merchandise Return or use the Contact us.

How do I Cancel Orders for Files (Before Your Payment )?

After the order by the Customer, Shop waiting for transfer (see how much days You have to make the payment) after this time Your order will be canceled-removed (Sale and purchase agreement is NOT concluded).

Or faster. Send a message about canceling the order.

Log in to Your account and use Merchandise Return or use the Contact us.

I want to Cancel the Order. How do I get Cash Back (After Your Payment )?

In order to withdraw from the order, the Buyer must submit a declaration of withdrawal from the contract. Within 14 days from the date of receipt of the declaration of withdrawal from the contract, the Store will return to the Consumer all payments made by him. The store reimburses the payment using the same payment method that was used by the Consumer.

For more information, please read the Terms of Service or go to our support team.

Log in to Your account and use Merchandise Return or use the Contact us.

 

 

MY ACCOUNT

Can I Change My Data?

Yes. To do this, login to Your account and edit Your address details.

Log in to Your account My account.

How to Delete a User Account?

Yes, You can delete Your account. Send a message delete the account to store e-mail address. Or log into Your account and delete data.

Log in to Your account My account.

Forgot Your password or change the password?

To remind the password to Your account, please enter the email address You provided when setting up Your account and we will send a new password.

My account > Password Recovery

How to change My password?

To change the password to Your account, please log in and go to the tab My account > My personal information fill in the fields "Current Password" and "New Password" and "Confirmation" and click the button "Save".

 

 

PAYMENT

What are the available payment methods?

PayPal is a secure payment system on the Internet. For online shoppers PayPal is a convenient, fast transfer of funds.

Check the current Payment Methods.

Is it possible to pay by card?

It is possible to pay by card in PayPal.

For more information, go to Your PayPal account.

 

 

FILE & DOWNLOAD

Are these real physical objects?

These are NOT real physical objects.

Products presented in the store www.artgraphic3d.com - it is a Digital Product of an electronic version saved in appropriate file formats. The Product may contain files of three-dimensional 3D Models, Scenes that contain 3D Models, 2D Textures, Materials, Images, Renders, Movies, Animations. The Products presented in the Online Store www.ArtGraphic3D.com are NON Physical Items, NON Physical Objects.

What is the way to pick up the purchased file?

Purchased file is sent via email to the address provided during registration in the online store ArtGraphic3D.com

How can I download 3D Models file?

Link to the purchased file will receive an e-mail address You provided when creating an account.

How to download a free 3D Models

This website was created to Buy 3D Models for Your use.

Check if there are free 3D Models available on this website.

Can be stored in the store ordered the files?

NO. In the store does not have the ability to store files ordered.

Is to open File / 3D Models needed a program?

YES. To open the file You need a program for editing three-dimensional graphics, which has scripts / plugingi to import the appropriate file format.

The files are compressed and sent in ZIP format.

What are the file formats?

File formats are available in the product description. In order to select the file format please click in the checkbox and select the appropriate file format.

Or check here Available File Formats.

 

 

DISCOUNTS

Do You have any discounts (rebates) are available?

Yes. Order a large number of 3D Models. Discounts are granted individually.

For more details see here 3D Modeling For Your Project

Go to Collections.

 

 

CREATE 3D MODELS

I have Not found a 3D Model on this site.

If You have not found an interesting 3D Model, please contact us. For more details see here 3D Modeling For Your Project

Or simpler

Send an email. Graphic artist will contact You directly to discuss the details.

Do You create 3D Models files to special order.

YES. For more details see here 3D Modeling For Your Project

Can I supply My own graphic material?

YES. You can provide Your graphic materials, references, provided that You have them copyrighted or have licenses to use them.

Does the author can modify the 3D Model just for Me?

YES. To do this, send a message with the number id of the 3D Model and type of modification.

I want to Order more 3D Models?

YES. It is possible to order more Models. If You want, You can create Your own collection of selected 3d Models.

Find out more here.

Discounts are granted individually. If You want more information about the Models, please contact us. We're here to help You.

 

 

QUESTIONS ABOUT LICENSE

Can the ordered 3D Models be sold?

NOT. You can NOT sell and / or share the ordered 3D Models (Products).

Before ordering, please read the terms of this License Agreement.

Can 3D Models be used in Commercial Projects?

YES. Subject to certain limitations, see the License Agreement for more information.

Before ordering, please read the terms of this License Agreement.

How many Times can a 3D Model be Used?

As Many Times as You Like.

Before ordering, please read the terms of this License Agreement.

How Long Can I Use the 3D Model?

As long as You want.

Before ordering, please read the terms of this License Agreement.

Can I use 3D Models in the Games?

YES. Subject to certain limitations, see the License Agreement for more information.

Before ordering, please read the terms of this License Agreement.

Can You Use the Product in Software?

YES. Subject to certain limitations, see the License Agreement for more information.

Before ordering, please read the terms of this License Agreement.

Can I Save a Copy of the Purchased File/Products?

YES. You can save the purchased Products, for example, on the HDD / CD / DVD / USB flash drive.

These files may NOT be accessed by third parties.

Before ordering, please read the terms of this License Agreement.

Is it possible to ship the purchased Products by traditional post/courier?

NO. It is not possible to ship Products (digital content) on a tangible medium. Shipping is only electronically email.

Can I customize Products for My needs?

YES. It is possible to modify the purchased Products (3D Models, Textures) on Your own.

Before ordering, please read the terms of this License Agreement.

If You want more information, please contact us. We're here to help You.

Is the 3D Models can be Used in Other Projects?

Before ordering, please read the terms of this License Agreement.

Can I get exclusive rights to the files 3D Models?

YES. You can buy all copyrights for the 3D Models.

For this purpose, contact the author of the 3D Model.

If You want more information, please contact us. We're here to help You.

Can I Use and Share the purchased Products in the Company?

YES. It is possible to use the purchased Products to create a Work within the Company.

In this case, all employees may use one License only within the Company. The product must be properly stored in such a way that it cannot be downloaded, used or made available by third parties not employed in the company. Please read the terms of this License before placing Your order.

Before ordering, please read the terms of this License Agreement.

Can I Share the 3D Model/Product with Students?

NO. This License Agreement does NOT allow the Products to be made available to the Student.

The Product / 3D Models may NOT be shared on Student Private Computers.

In such a case, each Student should separately Order a Product License.

The Teacher may save the Product on their Own Computer or Computers Belonging to the School, the product must be secured so that it cannot be used by third parties. The Teacher Undertakes to Properly store the purchased Product in a way that Prevents their Downloading, Use or Sharing by third parties.

Before ordering, please read the terms of this License Agreement.

Can I Sell Renders made of Purchased Products?

NOT. You may NOT share and / or sell Renders made of the purchased Products in the so-called photo or stock banks, online digital media stock images or photography, video markets, template markets or other media exchanges (online digital media stock).

Before ordering, please read the terms of this License Agreement.

Can I use the Products for 3D Printing?

Yes. It is possible to use purchased Products for Printing physical objects only for personal use.

Before ordering, please read the terms of this License Agreement.

Can I use the Products for CNC or Injection Molding?

Yes. It is possible to use the purchased Products for CNC or Injection Molding. Physical objects created for personal use only.

Before ordering, please read the terms of this License Agreement.

Are any future Fees required for the Products purchased?

NO. Royalty Free License. No future fees / royalties are required after purchasing the License.

 

 

GUARANTEE

Does the product come with a Warranty?

YES. The products have a one-year warranty.

The customer may submit a complaint to the e-mail address of the store or in writing to the address of the Seller. The store undertakes to consider the complaint within 14 days. Especially when the purchased file turns out to be damaged. The purchased file that turns out to be damaged will be replaced with a new, undamaged file. If it is not possible to repair the damaged Product or replace it with a new one, the complaint will be recognized and the money will be refunded within 14 calendar days from the moment the Customer is informed about the complaint being resolved in his favor.

 

 

COPYRIGHT

Can I Use The Images Showing The Product Preview In My Projects?

NO. It is NOT possible to use the Images showing the Product Preview, Renderings, images downloaded from this artgraphic3d.com site in Your commercial or non-commercial projects.

Please read the terms of the License Agreement and Terms of Servicet.

These all preview images, renderers, images are only a preview of what the presented 3D Model looks like.

You have a question. Contact Us.

Can I Use Images From This Site On My Website?

NO. It is NOT possible to use images from this artgraphic3d.com website.

Please read the terms of the License Agreement and Terms of Servicet.

If You want to add images from this artgraphic3d.com site to Your site or other site. Contact Us.




SUPPORT




Support
If You have not found the answer to Your question. Write to us and you will surely get an answer.

Contact us. We will help You.